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Superior Customer Service:

We've built our reputation on superior customer service -- it is our top priority and focus. We understand that furniture is a major purchase, and that your furniture purchase is important to you. We want to make sure you are completely satisfied with your new furniture. What makes our customer service so exceptional?

1. Detailed Product Information:
   Many online furniture stores give you only a picture and model number of their products. We take the time to provide detailed product descriptions and images to help you make an informed buying decision.
2. Furniture Expertise:
   We are The Furniture Experts®, and we want to use our knowledge and years of experience to help you get just the right furniture for your home or business. Whether you want to know more about a product feature or need assistance in planning a modular furniture configuration, we're ready to assist you. If we don't know the answer to your question, we will make every effort to find out! See our Contact Us page for our toll-free number and customer support e-mail address.
3. The Best in Customer Care - Before and After the Sale:
   Our customer service doesn't end when your payment goes through. We're available to answer any questions you may have about shipping, order tracking, product warranties and more. In the event that you need to get replacement parts for a furniture product or you want to make a return, we're here to help.

We pride ourselves on our customer service, but you don't have to take just our word for it.
Read our Customer Testimonials!

Over 10 Years of Online Furniture Sales Experience:

We have been selling furniture online for over 10 years, and we know how to do it right. iFurn Stores, a division of Norris Enterprises, began in 1998 with a single computer furniture sales site and has quickly grown into a multi-million dollar online retailer. Not only do we know how to get your new furniture to you efficiently, but we know our products. Our furniture knowledge and experience sets us apart from the rest.

With any online purchase-- especially a major purchase like furniture-- it is important to buy from a reputable online retailer. There are many online furniture stores out there, and while many are reputable, not all are. They may offer lower prices on some items, but may be impossible to contact and/or not have your online security in mind. We are a Better Business Bureau Accredited company, and we also meet all BBBOnLine participation standards. We can be easily reached; our contact information is clearly listed on all our sites. Keeping your payment information safe is important to us, which is why our sites are SSL Secured.

Impressive Business History:

Not only are we a trusted online retailer, but we are a profitable, dynamic company respected locally and nationwide. Norris Enterprises is a five-time winner of the Wichita Metro Awards, recognizing the fastest-growing private businesses in South-central Kansas. In 2008, iFurn.com, Inc. was greatly honored by being named one of the fastest-growing private companies in the nation on the prestigious Inc. 5000 list.

Outstanding Selection:

With today's busy schedules, who has time to drive all over town or spend hours searching online? We want to be your one-stop-shop for any home or office furniture that you need. Because we're not limited by showroom floor space, we can offer a huge selection of furniture from top manufacturers, in styles and price points to meet any taste and budget. Our expert merchandising team knows the furniture market, and seeks today's most popular furniture designs as well as time-honored favorites. You can find furniture with exactly the look and function you want for your home or office.

Better Price Offers:

Even though price isn't everything-- we think extraordinary customer service is just as important-- we want to offer you competitive pricing on all our products. If you see a product you want at a lower price on another site, we will do our best to beat the competitor's price by 10%. For more information, see our Better Price Match terms.

No Sales Tax:

If you live outside the state of Kansas, then Kansas sales tax does not apply to anything you purchase from us. You are responsible for any sales tax or “use tax” billed by your state. Read more about sales tax and use tax here.

Convenient Payment Methods:

We are happy to offer you several different payment methods for your convenience. You can choose to pay online (our site is SSL Secured) or you can send us a money order, cashier's check or personal check if you prefer. You are also always welcome to order over the phone by calling our toll-free number. See our payment methods policy for more details.

Fast Furniture Delivery:

When you order from us, we know you expect fast and easy delivery of your new furniture. The majority of the furniture we sell is in stock and ready to ship, usually within 2 to 5 days of order receipt. (Two exceptions are custom and hand-crafted furniture, which are made just for you following your order.) If a product is out of stock or put on backorder, we make it a priority to post this information as quickly as we get it.

Most of our products ship by UPS, FedEx or Common Carrier, and most will arrive at your home or business within 7 to 15 days! For many of our higher end products, we use White Glove Delivery Service. While delivery of White Glove furniture does take longer (usually 4 to 5 weeks), we feel that the extra time is well worth it. The White Glove Delivery Service we use is the gold standard of in-home furniture delivery, and the best option for high end products. Find out more about our shipping methods here.

Free Shipping on Hundreds of Products:

We offer hundreds of products with free shipping! You won't be surprised with any hidden charges when you head to the checkout. Free shipping is offered in the 48 contiguous US states only. Please see our free shipping policy for additional information.

Exceptional Client List:

The Norris Enterprises family of online stores sells to numerous Fortune 500 companies, small and medium-sized businesses, educational institutions, the military, and city and county governments.

Our partial client list includes:

3M Company	AAA
ABC Inc.	Amazon.com
American Cancer Society	American Express Co.
American Red Cross	Americaneagle.com, Inc.
Ameriprise Financial Services, Inc.	Apple Computer Inc.
Avon Products, Inc.	Bank of America
Big Dog Motorcycles	Boeing
BP America	Bristol-Myers Squibb
Cargill, Inc.	Caterpillar Inc.
Chevron, Inc.	Cisco Systems, Inc.
City of Los Angeles	Columbia University
ConocoPhillips	Cornell University
Countrywide Home Loans	Department of Homeland Security
Disneyland Resort	Exxon Mobil
Fannie Mae	Federal Bureau of Investigation (FBI)
Federal Aviation Administration	Federal Reserve
Federal Trade Commission	Ford Motor Credit Company
Franklin Templeton	GAP Inc.
General Dynamics	General Electric
General Mills	General Motors
Georgia Pacific	Gillette
Goldman Sachs	Halliburton
Hallmark	Harrah's Entertainment
Harvard University	Hewlett Packard Company
Honeywell	IBM Corporation
Intel Corp.	JCPenney
Johns Hopkins University	Johnson & Johnson
Johnson Controls, Inc.	Jostens
Kimberly-Clark	Kohler Company
Kraft Foods	La Quinta
Lockheed Martin	Louisiana State University
LSI Logic Corp.	Macy′s
Marriott International	Martha Stewart Living
Massachusetts Institute of Technology (MIT)	McDonald's Corporation
Merrill Lynch	MetLife
Microsoft	Morgan Stanley & Co.
Motorola	MySpace.com
NASA	National Geographic Society
National Park Service	NBC Universal
NetJets	New York Film Academy
New York Life	New York University
Nextel Communications	Northrop Grumman
Northwest Airlines	Northwestern Mutual Financial Network
Ohio University	Oracle
Pfizer	PPG Industries, Inc.
Prentice Hall	Princeton University
Public Health Foundation	Publications International
Quintiles	Qwest
Raytheon	Realty Income Corporation
Regent Law School	Remax
Research Products Corporation	Resonance Pictures
Reuters America Inc.	Rockwell Automation
Rolls-Royce Naval Marine Inc.	Rutgers University
Saks Fifth Avenue	San Fransisco Symphony
Shaw Industries	Shell Oil Company (Royal Dutch Shell)
Shelter Insurance	Shire Pharmaceuticals
Siemens	Social Security Administration
Sony Pictures Ent.	Sprint
Stanford University	State Bar of Nevada
State of Ohio	State of Washington
Sun Microsystems	Syracuse University
T-Mobile	Texas A&M University
Texas New Mexico Power	Textron
The Coca-Cola Company	The George Washington University
The Haworth Press	The National Arbor Day Foundation
The Nature Conservatory	The Salvation Army
Toyota	Tropicana Products, Inc.
Trump Mortgage LLC	TV Guide
Tyson Foods	U.S. Air Force
U.S. Army	U.S. Army Corps of Engineers
U.S. Border Patrol	U.S. Bureau of Reclamation
U.S. Coast Guard Headquarters	U.S. Department of State
U.S. Dept. of Commerce	U.S. Environmental Protection Agency (EPA)
U.S. Geological Survey	U.S. Navy
UCLA	Universal Studios
University of Alabama	University of Arizona
University of California	University of Colorado
University of Florida	University of Illinois
University of Michigan	University of North Carolina
University of Notre Dame	University of Oklahoma
University of Southern California	University of Tennessee
University of Texas	University of Washington
United Parcel Service (UPS)	USA Today
United States Postal Service (USPS)	Vanderbilt University
Verizon Wireless	Virginia Tech
Wachovia Securities LLC	Washington University (St. Louis)
Web MD	Wells Fargo
Weyerhaeuser	World Financial Group
Xerox Corporation	Yale University
York International	Zurich Corp.

Industry Associations:

Your online safety and security is extremely important to us. Our sites are McAfee Secure, tested and certified daily by McAfee's security scan. McAfee's security auditing technology allows the McAfee Secure mark to appear on our home pages only when our site's current security status meets the McAfee Secure standard.	We are a dynamic, growing company always working towards becoming the best possible online retailer. We're a member of the National Retail Federation, which is the world's largest retail trade association. The NFR uses research and education to help retailers achieve excellence in all areas of their business.
Our company is a member of the Better Business Bureau, meeting all accreditation standards. We also meet all BBBOnline participation standards. This includes the Code of Online Business Practices, which is designed to guide ethical e-commerce conduct.	In 2008, iFurn.com, Inc. ranked #3732 on the Inc. 5000 list of the fastest-growing private companies in the nation. This prestigious list by Inc. Magazine/Inc.com has in the past included notable names such as Microsoft, Intuit and Oracle. The Inc. 5000 is an expansion of the Inc. 500, introduced in 1982. These lists offer a comprehensive look at the entrepreneurial engine driving the U.S. economy.
We are a proud member of the National Home Furnishings Association. The NHFA is the nation's largest organization devoted specifically to the needs and interests of home furnishing retailers. Their membership is comprised of 2800 corporate entities representing 10,000 stores in all 50 states and several foreign countries. The NHFA provides members with the information, education and services they need to operate successful furniture retail businesses that provide an exceptional level of customer service.	We are also a proud member of the Office Furniture Dealers Alliance (OFDA). This membership division of the Independent Office Products and Furniture Dealers Association (IOPFDA) is comprised of leading dealerships and the manufacturers, technology vendors and service providers who support their success. This alliance offers business-building programs and information resources to help member companies grow, improve and succeed.
We began as a small Midwestern company, and though we have grown into a nationally successful online retailer, our roots are still in the honest, hard-working Midwest. It's important to us to contribute to and be a part of the local economy. That's why we belong to the Wichita Metro Chamber of Commerce. This organization, founded in 1917, works toward and supports a prosperous, forward-thinking business community that benefits both companies and citizens.	When buying online, it is especially important to know that the site you're purchasing from is credible and legitimate. The D&B Web Logo Program can help you make informed buying decisions online. Founded in 1841, D&B is the world's leading source of commercial information and insight on businesses. To be D&B Listed, a company must meet certain standards. They include active operations, not being in bankruptcy, and not meeting D&B's “Business Deterioration” criteria. The D&B Logo is displayed on our home pages.